FAQs

Frequently Asked Questions (FAQs)

1. How long does it take to process my order?

Orders are processed within 1–2 business days after your order is placed.

2. How long does shipping take?

Estimated delivery time within the United Kingdom is 3–4 business days after your order has been dispatched.

3. Do you offer free shipping?

Yes. We offer free standard shipping on all UK orders unless otherwise stated at checkout.

4. How can I track my order?

Once your order has been shipped, you will receive a confirmation email with tracking information (where available).

If you have not received your tracking details, please contact our customer support team.

5. What is your return policy?

We accept returns within 30 days of delivery.

To be eligible for a return:

  • The item must be unused and in its original condition.
  • The item must be returned in its original packaging.
  • Proof of purchase is required.

6. Is return shipping free?

Yes. We provide free return shipping on all eligible returns.

7. Do you charge restocking fees?

No. We do not charge any restocking fees.

8. Can I return final sale items?

No. Final sale items are not eligible for return or refund.

9. When will I receive my refund?

Once we receive and inspect your returned item, approved refunds are issued to your original payment method.

Depending on your bank or payment provider, refunds usually appear within 3–7 business days.

10. Can I change or cancel my order?

If your order has not yet been processed, we may be able to modify or cancel it.

Please contact us as soon as possible after placing your order.

11. What should I do if I receive a damaged or incorrect item?

Please contact us immediately with:

  • Your order number
  • A description of the issue
  • Clear photographs of the item and packaging

We will resolve the issue as quickly as possible.

12. How can I contact customer support?

Seibes

Address:
139 Upper Street
London, N1 1QP
United Kingdom

Phone: +44 7741 436551

Email: Contact@seibes.com

Contact Page: https://www.seibes.com/pages/contact

Customer Support Hours:
Monday – Friday: 9:00 AM – 6:00 PM (UK Time)

We aim to respond to all inquiries within 24 business hours.