Refund policy

At Seibes, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we're here to help.

1. Return Window

You may request a return within 30 days of receiving your order.

2. Eligibility for Returns

To qualify for a return:

  • The item must be unused and in its original condition.
  • The item must be returned in its original packaging.
  • Proof of purchase (such as your order confirmation or receipt) is required.

We do not accept returns for:

  • Final sale items
  • Products that have been used, damaged after delivery, or altered

3. Free Return Shipping

We provide free return shipping for all eligible returns within the United Kingdom.

There are:

  • No return shipping charges
  • No restocking fees

4. How to Start a Return

To initiate a return, please contact our customer support team:

Email: Contact@seibes.com
Phone: +44 7741 436551
Contact Page: https://www.seibes.com/pages/contact

Once your request is approved, we will provide instructions on how to return your item.

5. Refunds

After we receive and inspect your returned item, we will notify you of the status of your refund.

If your return is approved:

  • Your refund will be issued to your original payment method.
  • Refunds typically appear within 3–7 business days, depending on your payment provider or bank.

6. Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again.
  2. Contact your credit or debit card provider.
  3. Contact your bank, as processing times may vary.

If you still need assistance, please contact us at Contact@seibes.com.

7. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible with your order number and photos of the item. We will work quickly to resolve the issue.

8. Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

Seibes
Address: 139 Upper Street, London, N1 1QP, United Kingdom
Phone: +44 7741 436551
Email: Contact@seibes.com
Contact Page: https://www.seibes.com/pages/contact